FAQs

How can i do my reservation

Get in touch with us, and we will help you process the payment by phone.

Yes. Our payment gateway, to guarantee your security, encrypts the credit / debit card number and encrypts it in a non-usable format.

Enter your destination, travel dates and number of people in the search box at the top of our website. Click on "Search" and in a few seconds the system will display a list of all available apartments.

I've got my booking

Check-in / out

The apartment must be vacated at 11 am in order to guarantee the entry of another guest on the same day. You will find this information in the confirmation email of your reservation. Do not hesitate to contact us if you need it.

It will depend on availability. Please, if you need to leave after 11 a.m., contact us to see if it is possible.

It will depend on the entrance of the next guest. Contact us and we will try to find the best solution.

Accommodation rules

Depending on the apartment chosen, the keys will be given to you by our check-in staff or we will send you prior to your arrival all the information you need to access the apartment by code.

All our apartments have free Internet connection. To check this, see the section "Apartment details" in the file of the chosen apartment.

It depends on the apartment that has been reserved. To check it, see the section “Apartment details” in the tab of the chosen apartment. The kitchens are equipped with the necessary utensils.

Smoking is not allowed inside the apartments or in the common areas for other guests.

Contact our staff who will be in charge of managing the fault in the shortest possible time.

It is only necessary to leave the apartment in order and throw the garbage in a container. Please do not leave garbage outside the apartment or outside the building portal. Always use the containers that are on the street.

Yes, you will find sheets and towels in all the apartments.